Privacy Policy

01

Information We Collect

Information you provide to us

We may collect information that you voluntarily provide when you contact Polar 32, request service, make a rental inquiry, place an order, complete a checkout, or otherwise communicate with us.

This may include:

• Name
• Email address
• Telephone number
• Billing, shipping or service-location information
• Equipment details, model numbers, serial numbers and service-request information
• Appointment, estimate, job-site or service-history information
• Messages, photos or other information you choose to send us
• Transaction, rental, deposit or order information when applicable

Information collected automatically

Our website is hosted by Squarespace. Squarespace may collect information about visitors and website activity, including browser, network and device information, IP address, referring pages, pages visited, clicks, scrolling, searches and timestamps.

02

How We Use Information

We may use information collected through the website to:

• Respond to questions, service requests and customer communications
• Schedule, provide and follow up on requested services
• Process rentals, orders or payments when applicable
• Maintain customer, service, accounting and business records
• Operate, maintain and improve Polar32.com
• Understand website traffic, usage and performance
• Protect the website, customers and business from misuse or security issues
• Comply with applicable legal, tax, accounting or regulatory obligations

03

Squarespace Analytics and Visitor Data

Polar32.com is hosted by Squarespace. Squarespace provides website hosting, analytics and related services that may process information about visitors and how they interact with the site.

Analytics information may include traffic sources, pages visited, device and browser information, IP address, clicks, scrolling, searches and other website activity. We use this information to understand site traffic and improve the website and customer experience.

04

Cookies and Similar Technologies

Polar32.com uses Squarespace, which may place cookies and similar technologies on your device. Squarespace uses necessary cookies so visitors can navigate and use key site features, including shopping cart and checkout features where applicable.

Squarespace analytics and performance cookies may also be used to understand website traffic and visitor interaction, depending on the site's privacy settings and your consent choices. Browser settings may allow you to block or delete cookies, although some website features may not function properly without necessary cookies.

05

Payments, Deposits, Orders and Rentals

If you make a purchase, rental reservation, refundable deposit or other transaction through Polar32.com or a payment link provided by Polar 32, information necessary to complete that transaction may be processed by Squarespace and/or a third-party payment provider.

PayPal

Polar 32 may use PayPal to process payments. PayPal acts as an independent controller for most of its products and services and processes payment and transaction information under its own privacy practices.

When you pay through PayPal, Polar 32 may receive information needed to confirm and fulfill the transaction, such as your name, email address, telephone number, shipping or service address when applicable, amount paid, payment status and transaction details. Polar 32 does not receive or store your full PayPal financial account information from the PayPal transaction.

For information about PayPal's privacy practices, visit the PayPal Privacy Center .

06

Service Calls, Text Messages and Email

If you provide Polar 32 with a telephone number or email address, we may use that information to communicate with you about a service request, appointment, estimate, job, rental, order, payment, follow-up question or other customer-service matter.

This may include telephone calls, one-to-one text messages and email communications related to the service or transaction you requested.

Polar 32 does not use your telephone number for automated promotional text messaging without any consent required by applicable law.

07

How Information May Be Shared

Information may be shared only as reasonably necessary to operate the website, provide requested services, process transactions, maintain business operations, or comply with legal obligations.

This may include sharing information with:

• Squarespace, our website hosting and analytics provider
• Payment processors or transaction providers when you make a payment
• Email, scheduling or other service providers used to respond to requests
• Professional advisers, accountants or other business-support providers when necessary
• Government, law-enforcement or regulatory authorities when legally required

Third-party services may have their own privacy policies and data-handling practices.

08

No Sale of Customer Information

Polar 32 does not sell customer lists or personal information to third parties for monetary consideration and does not provide customer information to unrelated businesses for their independent direct-marketing purposes.

09

Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide customer service, maintain business and transaction records, resolve disputes, and meet legal, accounting, tax or regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

10

Your Choices and Privacy Requests

You may contact Polar 32 to request access to, correction of, or deletion of personal information that we maintain about you, subject to applicable law and legitimate business or recordkeeping requirements.

You may also manage cookies through your browser settings and, when available, through website cookie-consent controls.

Privacy requests can be sent to polar32service@gmail.com .

11

Information Security

Polar 32 and its website providers use reasonable administrative, technical, physical and operational measures intended to protect information appropriate to the nature of the information and the size and activities of the business.

As a New York business, Polar 32 recognizes the importance of maintaining reasonable safeguards for private information, including safeguards related to access, storage, transmission and disposal of information.

However, no internet transmission, website, electronic storage method or security measure can be guaranteed to be completely secure.

12

Third-Party Websites and Services

Polar32.com may contain links to third-party websites, payment services, scheduling services or other external resources. Polar 32 is not responsible for the privacy practices or content of third-party websites. Review the privacy policies of those services before providing personal information.

13

Children's Privacy

Polar32.com is intended for customers seeking business, home-service or rental information and is not directed to children under 13. We do not knowingly request personal information from children under 13 through this website.

14

Changes to This Privacy Policy

Polar 32 may update this Privacy Policy from time to time to reflect changes to the website, services, technology or applicable requirements. The revised policy will be posted on this page with an updated revision date.